Introduction

At Tiqety, we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, share, and protect your information when you use our website and services.

What Data Do We Collect?

We collect various types of information to provide you with our services:

Personal Data

• Name and Contact Details
• Email Address
• Phone Number
• Billing Address Details
• Payment Information (processed by our secure payment partners)

Usage Data

• IP Address and Location Data
• Browser Type and Version
• Pages Visited and Usage Patterns
• Time and Date of Visits
• Device Information

How Do We Use Your Data?

We use your data for the following purposes:

• Processing your bookings and payments
• Communicating about your bookings and updates
• Providing customer service and support
• Improving our website and services
• Complying with legal obligations

Cookies and Tracking

We use cookies and similar technologies to enhance your experience and analyse our services.

Types of Cookies

• Essential Cookies: Necessary for the basic functionality of the website
• Analytics Cookies: Help us understand how visitors use our website
• Marketing Cookies: Used for targeted ads and measuring campaign effectiveness

You can manage your cookie preferences via the cookie settings that appear on your first visit to our website.

Data Sharing

We only share your personal data in the following cases:

• Payment Processors: For securely processing payments (such as Mollie)
• Analytics Providers: For website analysis and improvement (such as Google Analytics)
• Legal Requirements: When required by law or necessary for legal protection

Your Rights

Under the GDPR, you have the following rights regarding your personal data:

• Right of Access: You can request a copy of the personal data we hold about you
• Right to Rectification: You can request to correct inaccurate data
• Right to Erasure: You can request to delete your data under certain circumstances
• Right to Data Portability: You can request your data in a structured format
• Right to Object: You can object to certain types of data processing

To exercise these rights, you may contact us using the contact details below.

Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security audits.

Data Retention

We do not retain your personal data longer than necessary for the purposes for which it was collected, or as required by law. Booking data is retained for administrative and legal purposes for 7 years after the last transaction.

Contact

For questions about this privacy policy or your personal data, you can contact us:

Changes to this Policy

We may update this privacy policy from time to time. Significant changes will be communicated via our website or by email. We recommend that you review this policy regularly.